Will Shipping Be Combined For Early Bird Rewards and Non Early Bird Rewards?
For the Early Bird Rewards, it will unfortunately be two separate shipping charges as they will have to ship separately, at different times. Last updated: Wed, Nov 4 2015 11:58 pm EST
Is There International Shipping?
Yes there is, we have taken into account most countries for international shipping and have calculated what we believe are fair rates for the rewards we are providing. Canada is of course the cheapest of these countries, and Australia/Asia being the most. Last updated: Thu, Nov 5 2015 12:01 am EST
Why Can I Not Combine Early Bird Rewards and Normal Delivery Items Into My Cart?
To Select Early Bird Specials: Simply pledge the amount you want. Aka 190. Then select the Early Bird special(s) now, because it is limited. When the Kickstarter ends you will be able to select any other rewards you want via a KS order form. Last updated: Thu, Nov 5 2015 3:32 am EST
Current Estimated Shipping Date: February 2016
We hope to have all rewards out by the end of FEB 2016. Early Bird items should arrive by the holidays this year!
Last Updated At: 12/06/15 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.